Talking Hearing Loss

Hearing loss affects more than just the ears—it touches relationships, routines, and the way we connect with one another. Whether it’s your partner, parent, child, or friend, someone close to you may be navigating the daily challenges of hearing loss, and you might be wondering how best to help.

Supporting someone through this doesn’t require being an expert. It starts with empathy, a willingness to learn, and a few simple but meaningful changes in how we communicate and interact. Done well, your support can strengthen bonds, ease frustration, and help your loved one feel confident and included.

Why your support matters in hearing rehabilitation

Helping someone with hearing loss isn’t just about being there when things get tough—it’s about walking the path with them. True support goes beyond the occasional check-in or assistive device recommendation. It’s about learning together, communicating openly, and growing as a team.

Here’s what that kind of support looks like in practice:

• You’re not just helping from the sidelines—you’re part of the process.
• You’re not only adjusting for them—you’re adjusting with them.
• You’re not simply witnessing their challenges—you’re learning how to face them together.

By staying engaged and informed, your support can make all the difference in their hearing journey.

Practical ways to support someone with hearing loss

Let’s get specific. Supporting a loved one involves both mindset and action. Here’s how you can do both in meaningful ways:

Ask how they prefer to communicate

There is no one-size-fits-all when it comes to hearing loss. Some people rely on hearing aids or cochlear implants, others may prefer sign language, lip-reading, or written communication. The key is asking rather than assuming.

• Lip-reading: Face them directly, avoid covering your mouth, and speak clearly.
• Sign language: If they use it, consider learning some basics to show respect and connection.
• Text or written notes: In noisy environments, this can be faster and clearer than speech.
• Apps and captions: Tools like NALscribe or real-time captions in video calls can bridge the gap.

Respecting their communication style shows you’re not just talking at them—you’re communicating with them.

Speak clearly, not loudly

It’s a common misconception that raising your voice will help. But volume alone doesn’t make words clearer—clarity and context do.

• Get their attention first (say their name, make eye contact, or tap gently on their shoulder).
• Speak at a natural pace, without shouting or exaggerating.
• Rephrase rather than repeat—if they didn’t understand, try saying it differently.
• Keep it concise when needed—less can be more, especially in group settings.
• Use facial expressions, gestures, and body language to add context.

Be inclusive in conversations and social settings

Hearing loss can make people feel left out—especially in group conversations where people speak over each other, or background noise takes over.

• Pause and loop them in: Take time to check if they’re following the conversation.
• Avoid side conversations: They’re hard to follow even with perfect hearing.
• In group gatherings: Sit where you’re most visible. Ask them, “Where would you like me to sit?”
• At meals or events: Reduce ambient noise, and keep lighting bright for lip-reading.
  Your effort to make them feel included won’t go unnoticed—it builds confidence, connection, and trust.

Use technology and assistive devices

Technology is evolving quickly and can be a real game-changer for people with hearing loss. As a loved one, you can help by encouraging its use and understanding how it works.

• Hearing aids and cochlear implants: Encourage regular servicing and proper use.
• Remote microphones (e.g. Roger On): Ideal for noisy environments or group chats.
• Captions: Use subtitles on TV, in apps, or during video calls.
• Speech-to-text apps: Explore tools like NALscribe for real-time communication.

Helping your loved one stay up to date with tools that work for them is a great way to share the journey of adaptation.

Create a hearing-friendly environment

A few small changes can make a big difference:

• Turn down or eliminate background noise: TVs, radios, and open windows can add unnecessary strain.
• Keep the lighting good: Being able to see facial expressions and lips is essential.
• Be mindful of group layouts: Circular seating can make it easier to follow multiple speakers.

Offer emotional support without taking over

The emotional toll of hearing loss is real. It can lead to withdrawal, anxiety, or frustration—sometimes all at once. You can help by offering support without being overbearing.

• Be patient: Frustration will happen—for both of you. Take a breath before responding.
• Acknowledge their feelings: Say things like, “I know this must be frustrating. What can I do differently?”
• Encourage independence: Ask how you can help—don’t assume.
• Celebrate small wins: If they try a new device, go to an appointment, or speak up in a group, recognise it.

Remember, as hard as it may be for you to repeat something three times—it’s likely 10 times harder for them to ask.

Accompany them to appointments

Being present during audiology appointments allows you to:

• Understand their diagnosis and progress firsthand.
• Ask questions and discuss shared communication goals.
• Learn how you can help reinforce strategies at home.

Plus, it sends a strong message: you’re in this together.

Consider support groups—for both of you

Hearing loss doesn’t just impact the individual—it impacts relationships, too. Support groups (online or in-person) can provide shared insight, strategies, and a sense of community.

There are fantastic online communities, especially in Australia, where both people with hearing loss and their loved ones share real, everyday experiences. Connecting with others in similar situations can help you feel less alone—and more equipped to cope.

Final thoughts

There’s no perfect way to support someone with hearing loss. It’s a process of learning, adapting, and listening—not just with your ears, but with your heart.

Family-centered care reminds us that hearing loss isn’t just about ears—it’s about connection. It’s about the courage to ask questions, the willingness to change how we communicate, and the kindness to keep trying even when it’s hard.

So if someone in your life is living with hearing loss, be their ally. Be patient. Be present. Be a learner. Because when support becomes a shared effort, the journey becomes less daunting—and the relationships become stronger than ever.

“Alone we can do so little; together we can do so much.”
— Helen Keller

Want more tips, resources, or to share your own story?

Feel free to comment below, or check out my blog archive for related posts on assistive devices, cochlear implants, and living well with hearing loss.