Get their attention
Say their name or gently touch their shoulder
Sometimes, simply making eye contact can be enough
Make it easy
Try to find a quiet location, be at a comfortable distance, face them and don’t cover your mouth
Make it comfortable
Give them time to absorb what is being said
Its okay to speak a little louder or slower if that makes it easier to be understood
Just the facts
Keep it brief and to the point
Try to give them the gist of what you need to say early on
Make it visual
Use your hands, face and body. Express your feelings about what you are saying.
Use a pen and paper if you feel this would help.
Rephrase if required
Don’t repeat the same words if you’re being misunderstood.
Try to find a different way to say it
Be Patient
Try not to loose your cool as this just makes it harder for you both
Here? There? Where??
If you need them to come to you or they ask where you are, avoid using words like ‘here’ or ‘there’
Instead use the name of the room or location
Never say ‘Nevermind’
Avoid saying things like ‘nevermind’ or ‘don’t worry’ if they are not understanding you as this just sends them the message that you have given up
And finally, never forget…
… as frustrated as you might feel making yourself understood … they are feeling 10 times as frustrated not being able to understand








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